Exchange & Return

Did you have a change of heart? No problem at all. Please contact us via e-mail, immediately after placing your order and we will do our best for you.

You can always return your monsak item within 14 days from the day of purchase. Please let us know via e-mail and if you decide to return your monsak bag, you will receive a full refund and you can place a new order on our website. Please note that monsak will not cover the return costs.

Please refer this question to the concerning retailer where you have purchased your monsak item.

You can always return your monsak (sale) product within 14 days from the moment you have purchased it. Please contact us via email. If you decide to send back your monsak bag, you will receive a full refund and can place a new order via our website. monsak will not cover the return costs.

We are sorry to say that you cannot return or exchange a customised product/item especially made for you.

Monsak will not cover the return costs. You will be responsible for the shipping fees of the bag(s) you would like to return.

Yes, of course! You are more than welcome to stop by our atelier to get your bag repaired. If you want to make adjustments please note that there will be some additional costs for the adjustment of items.

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